Technical answers from the people who know the system.
Questions about fit, wiring, charging or an existing order are welcome. Send the relevant model and application details so our support team can give you a useful answer.
Amazon marketplace
Amazon is the official EcoSolLi sales channel. Use Amazon for product availability, order status, shipping, returns and warranty requests tied to a purchase.
Open the Amazon StoreEmail our team
For inverter sizing, solar input, wiring, charging modes and monitoring questions, email [email protected]. Include the product model, system voltage and a short description of the installation.
Typical response time
Within 24 to 48 hours during business days.
What to include in your message.
For pre-purchase questions
Share the peak and continuous load, battery voltage, solar array voltage and current, utility input and any planned future expansion.
For existing orders
Use Amazon messaging and include the order number, exact model, display readings, warning codes and clear photographs when relevant.
Safety note
Disconnect all energy sources before inspecting terminals or wiring. Professional installation is recommended for high-voltage PV input, split phase systems and high-current equipment.